Pricing

Pay per seat, per product.

Ticketing and Knowledge Base are priced per seat. Monitoring, Security and Developer Workflow have no seat charge; their AI work counts toward your AI usage. A person counts once, however many projects they belong to.

Ticketing

One seat per person who can reach Ticketing on any project.

$12 per seat / month

Billed monthly, in USD

  • Backlog, sprints and board
  • SLA policies per department, with working hours and escalation
  • Teams, departments and the For you page
  • Email to ticket
  • Hand any ticket to the agent

Knowledge Base

One seat per person who can reach Knowledge Base on any project.

$8 per seat / month

Plus $0.50 per GB of storage a month

  • As many knowledge bases as you need
  • Graph storage and hybrid search
  • Profiles, required sections and a review queue
  • Knowledge Health
  • AI assistant over tickets, issues and docs
  • MCP connectors for Claude, ChatGPT, Copilot and Gemini

Monitoring, Security, Workflow

Switched on per project. No seat charge; the agent's work counts toward AI usage.

Included no seat charge

Diagnoses, reviews and fixes use AI tokens

  • Error capture, server logs and uptime checks
  • Signals Inbox and endpoint scanner
  • AI diagnosis and sandbox fixes
  • Code review and pull request reviews
  • Playbook and workflow skills

AI usage

Everything the agent and the assistant do is counted in tokens.

Tokens platform quota or your own key

A monthly budget per project caps the spend

  • Platform models within your organisation's monthly quota
  • Or your own Anthropic, OpenAI or Google Gemini key per project
  • Each project's token share shown as it happens
  • A monthly budget per project
  • Every assistant action in the activity log
Create a workspaceBook a demo

Prices are per month in USD, excluding VAT, and match your workspace's Subscription page. The monthly total is shown there before you save. Questions about AI quotas: contact sales.

Worked example
8 people on Ticketing: 8 × $12 = $965 of them on Knowledge Base: 5 × $8 = $403 GB of documents: $1.50$137.50 a month, plus AI usage
Enterprise

For organisations with rules of their own.

The same product, with the access controls, paperwork and AI quota a larger organisation needs. Pricing is agreed on an annual contract.

Contact salesBook a demo
Custom roles and policiesPermission boundaries beyond Owner, Admin, Member and triage manager.
IP allowlistsRestrict where the workspace and its API can be reached from.
Custom terms and a signed DPAYour contract, your data processing agreement, your security review.
InvoicingAn annual contract, paid by invoice, with seats agreed up front.
Onboarding and a named contactHelp connecting repositories, log sources and playbooks, and one person to call.
An AI quota sized for youA platform model quota agreed for your usage, or your own keys with support for the setup.
In every workspace

Included whatever you pay for.

Isolated by organisation

Your data is scoped to your workspace and never shared with other customers.

Roles and audit logs

Owner, Admin and Member, plus triage managers per project. Every change is recorded and exportable.

Protected paths

The agent never changes CI workflows, infrastructure, environment files or secrets unless you allow a path.

Repositories and log sources

GitHub, Bitbucket and Azure DevOps. Azure Event Hub and AWS CloudWatch.

Discord notifications

Immediately, as a daily digest, or dashboard only, with routing rules.

Export

Export a project's data and its audit log whenever you need to.

Questions

Pricing FAQ.

Who needs a seat?

One seat per person who can reach Ticketing on any project, and one per person who can reach Knowledge Base. A person counts once, however many projects they belong to, and owners, admins and members all count. Nobody needs a seat for Monitoring, Security or Developer Workflow.

How is the bill calculated?

Ticketing seats times $12, plus Knowledge Base seats times $8, plus whole gigabytes of Knowledge Base storage times $0.50. The Subscription page in your workspace shows each line, who is using what, and the monthly total before you save.

How is AI usage counted?

In tokens, the units AI models read and write. Diagnoses, fixes, code reviews, the assistant and knowledge base chat all count. The AI usage tab shows each project's share as it happens, and every assistant action is in the activity log.

Can we cap what the agent spends?

Yes. Set a monthly budget per project in the AI usage tab. Set it to zero to remove the limit.

Can I bring my own model key?

Yes. Add an Anthropic, OpenAI or Google Gemini key per project and the agent runs on your own account instead of the platform quota. Keys are stored encrypted and only their last four characters are shown.

Is it free to start?

Creating a workspace is free and needs no credit card. Add seats on the Subscription page when your team is ready.

Is our data kept apart from other customers?

Yes. Everything lives in your organisation's workspace, scoped by organisation and project, and is never shared with other customers. Any project can be exported.

Do I need Azure?

No. The monitoring script works on any web app, and repositories can be on GitHub, Bitbucket or Azure DevOps. Server logs can come from Azure Event Hub or AWS CloudWatch.

Can I use only some products?

Yes. Switch Ticketing, Monitoring or Knowledge Base on per project. You are charged seats only for the products people can reach.

Does the agent merge code on its own?

No. A person approves the plan before anything is built, and only a triage manager approves and merges the agent's pull requests. With auto mode on, the agent opens draft pull requests itself for low-risk issues, but merging is always yours.