For support teams
Every request answered on the clock.
Email, portal, phone, chat and API all land in one queue with the SLA clock already running. Errors from your apps arrive as tickets with a diagnosis, and the knowledge base tells you when a runbook has gone stale.
INC-97Payments API timing out for EU customersBreach in 12m
REQ-203Add SSO users to Viewer roleFirst reply 1h 40m
CLD-412Checkout 500 on expired couponAgent: PR #238
TSK-88Rotate storage keysOn track
Example data
How it helps
What CoFix does for support teams.
One queue for every channel
A shared mailbox becomes tickets, and replies thread by ticket number.
SLAs that are measured
Response targets per department and priority, with working hours, auto-assignment and escalation by email or SMS.
Replies and internal notes
Answer the customer publicly or leave a note for the team on the same thread.
Errors become tickets
Monitoring issues turn into tickets with backlinks, so support sees what engineering sees.
Answers from your docs
AI chat over the whole knowledge base, with a health score for what's out of date.
Hand fixes to the agent
Pass a bug to the agent and get a pull request back for engineering to review.
Products behind it